Expertise

Practice Operations
People & Culture
Systems & Process Improvement

Rachel Gilligan

Practice Operations & People Manager

"My diverse career background has shaped my ability to lead with empathy, streamline operations, and create an environment where both our people and clients can thrive."

Honest and mindful, Rachel steps into her role as Practice Operations & People Manager with a strong focus on leadership, structure, and continuous improvement. She plays a key role in keeping the Sentrika practice running seamlessly, overseeing people, systems, and workflow to ensure both staff and clients have a consistently positive experience.

Since joining the team in 2019, Rachel has developed a reputation for her proactive approach and problem-solving mindset. She leads the firm’s people and HR function, supporting everything from onboarding and performance management to staff development and culture. Alongside this, she oversees workflow across the practice, monitors capacity, and works closely with the team to improve efficiencies and turnaround times.

Rachel is also deeply involved in systems and process improvement, maintaining internal documentation, refining procedures, and driving smarter ways of working. With oversight of marketing initiatives, she ensures the Sentrika brand remains consistent and engaging across all platforms, while also coordinating campaigns and corporate events.

A natural go-to for support, Rachel acts as an escalation point for complex administrative and operational matters, always ready to step in and find solutions.

Outside of work, Rachel is a talented musician who regularly performs in a local band. On weekends, you’ll find her in her ceramics studio, hiking with friends, or exploring nature.